You will be notified of an outcome via the contact information provided on the form in 3-5 business days or 2-3 business days for expedited requests. Please do NOT submit multiple requests for the same patient/medication. This will cause further delays in processing time.
To inquire about the status of a prior authorization please email: help@sonapharmacybenefits.com (make sure to provide the patient's name or initials, date of birth, and name of medication) or text our HIPAA compliant text line: 828-552-3983.